Responsible Gaming
Our Commitment to Safe Gaming
Gaming Should Be Entertainment
Online pokies should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. The house always has a mathematical advantage, and there are no guaranteed ways to win. Play only with money you can afford to lose, and set realistic expectations about your gaming experience.
Age Verification
Online gaming in Aotearoa New Zealand is strictly for players aged 18 years and over. We are committed to preventing underage gambling and comply with all New Zealand Department of Internal Affairs regulations. By accessing our affiliate site, you confirm you are of legal age to gamble.
Warning Signs of Problem Gambling
Recognise these warning signs in yourself or others:
- Chasing losses by gambling more to try to recover money lost
- Gambling with increasing amounts to feel the same excitement
- Hiding gambling activities or lying about time and money spent
- Neglecting family, work, or personal responsibilities due to gambling
- Feeling anxious, irritable, or depressed when not gambling
- Using gambling to escape problems or difficult emotions
- Borrowing money or going into debt to fund gambling
- Failed attempts to cut back or stop gambling
- Gambling with money needed for essential expenses
Self-Help Tools
Responsible gaming operators provide tools to help you stay in control:
- Deposit Limits: Set a maximum amount you can deposit in a set period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose before stopping play
- Reality Checks: Receive periodic reminders about how long you've been playing and money spent
- Time-Out: Take a break from gaming for a set period (hours, days, or weeks)
- Self-Exclusion: Permanently or temporarily exclude yourself from gaming platforms
Support Organizations in Aotearoa New Zealand
If you or someone you know needs help with problem gambling, these organisations provide free, confidential support:
New Zealand
- Problem Gambling Foundation
Freephone: 0800 664 262
Website: www.problemgambling.org.nz
Free counselling, support groups, and resources for problem gambling in English and Te Reo Māori - Gamblers Anonymous
Website: www.gamblersanonymous.org.nz
Peer support meetings and recovery programme - Department of Internal Affairs – Gambling Commission
Website: www.dia.govt.nz
Information about responsible gaming regulations and complaints
International Support (if accessing from overseas)
- Australia – Gambling Help Online
Website: www.gamblinghelponline.org.au - United Kingdom – GamCare
Website: www.gamcare.org.uk - United Kingdom – GamStop
Website: www.gamstop.co.uk - United States – National Council on Problem Gambling
Website: www.ncpgambling.org - Canada – Responsible Gambling Council
Website: www.responsiblegambling.org
Take Action Today
If you recognise any warning signs of problem gambling in yourself or someone you care about, seek help immediately. Problem gambling is a serious health issue, but recovery is possible with proper support and treatment.
You are not alone. Contact the Problem Gambling Foundation on 0800 664 262 (free call in New Zealand) or visit their website for confidential support. Help is available 24/7.
Remember: Gambling should enhance your entertainment, not cause harm. Play responsibly, play safely, and know when to stop.